Return & Exchange

Returns Eligibility

Due to hygiene standards, returns are accepted only for damaged or defective items.

Return Request Timeline

• Request within 48 hours of delivery
• Unboxing video (mandatory)
• Clear photos of the issue

Non-Returnable Items

• Used, opened, or partially used products
• Items purchased during sale
• Orders without unboxing proof

Refund Timelines

• Prepaid orders – Refund to original payment method
• COD orders – Refund via bank transfer or store credit
• Processing time – 5–7 working days

Exchanges

Exchanges are subject to stock availability. If unavailable, store credit will be issued.